Rules and regulations
West Wave Pool and Leisure Centre rules apply to all patrons and exist to ensure all visitors enjoy all facilities without being negatively impacted by others’ behaviour. Following is a summary of the main rules and guidelines for all areas of the centre. Please note this is by no means a comprehensive list and may be changed or added to at any time. Staff members at their discretion can ask any patron to leave the premises if their behaviour is deemed inappropriate.
- West Wave Pool and Leisure in its sole discretion may refuse entry to, or evict, any person deemed to be inappropriately dressed or displaying inappropriate behaviours.
- Patrons must follow staff instructions and refrain from behaviour that could cause injury, offence or harm to other patrons or property.
- Language or behaviour that may be considered indecent, obscene, disorderly or improper is prohibited.
- Bandanas, patches or any other displays of gang affiliation are not permitted.
- Smoking is not permitted in the facility or anywhere on the grounds.
- Alcohol is not permitted in the facility or anywhere on the grounds unless a liquor licence is obtained with private hire of the venue.
- Spitting is not permitted.
- Users are required to maintain West Wave’s high standard of cleanliness and the good order of its facilities.
- Customers are responsible for all damage caused either directly or indirectly to equipment or facilities by themselves or people they are responsible for.
- In the event of any sickness or accident we have basic first aid supplies on site – if you require more advanced medical care this cost is the customer’s responsibility.
- To be eligible for discounted rates you must supply appropriate photo identification.
- Personal possessions are a visitor’s own responsibility – valuables will not be looked after by staff or kept at reception. Coin operated lockers are available poolside.
- Whilst every effort is made to provide a safe and secure environment, users enter the pool and surrounds at their own risk. Auckland Council takes no responsibility for any injury or accident you incur while using the facility or for any damage or loss to personal effects.
- Animals are not permitted without prior approval.
- West Wave Pool and Leisure Centre is a public place and you may be photographed for the purpose of marketing the facility. If your image is captured it may be used in marketing material by Auckland Leisure, Auckland Council or an agency or media outlet. Auckland Leisure will obtain written consent for any images that focus on an individual.
- No unauthorised commercial activity, advertising or recruiting for business may take place on any Auckland Council Pools and Leisure premises.
- Parents and caregivers are responsible for the appropriate behaviour and conduct of the children in their care. Please ensure that your child complies with these rules as applicable to him or her.
- Use of this facility is subject to these rules, any relevant Auckland Council Pools and Leisure or Auckland Council policies, local bylaws, industry body standards, and New Zealand law.
- All children 10 years and younger must be actively supervised by a caregiver 17 years or over at all times.
- Children 4 years and under must be accompanied in the pool and within arm’s reach of a caregiver aged 17 years or over at all times.
- Maximum adult to child ratios:
- One adult to two under 5 year olds
- One adult to four 5-10 year olds
- One adult to one under 5 year old and three 5-10 year olds
- Appropriate swimwear is to be worn at all times. This includes togs, shorts (above knee) and rash tops – singlets, boxer shorts, bras or camisoles, and denim shorts are not permitted. If you have concerns about weight, scarring or tattoos we suggest you wear a rash shirt.
- Running, jumping, bombing, diving, play fighting and pushing are prohibited in and around pool areas unless explicitly stated otherwise.
- Children can water walk with carers (17 years or over) – no more than two children per carer. Children must wear a child’s water walking belt that fits. There are four belts on pool side suitable for children 8+; these are issued by the lifeguards on a first come, first served basis and must be returned to the main pool lifeguard when finished with.
- No food or drink shall be consumed in the pools. Chewing gum is prohibited anywhere in the facility.
- Patrons are asked to please consider their own personal hygiene and shower before entering any pool.
- Any person with open sores, wounds or skin infections may be refused entry to, or asked to leave the pools for public hygiene reasons.
- All children who are 3 and under or anyone who has not been toilet trained must wear swimming nappies.
- Soap, hair products and cleansers must only be used in the designated shower areas.
- Any substances that may result in the pool becoming discoloured, rendered unpleasant, turbid or unfit for proper use are prohibited.
- Sports equipment is not permitted in the pool without staff approval.
- Visitors to the pool area must be either swimming or supervising children that are swimming. Spectators may be refused entry, or evicted from the pool area at staff discretion.
- Children aged 17 years and younger are not permitted to use the sauna or spa, except for the family spa and then in accordance with the pool alone policy.
- Water or any other liquid is not to be dispersed by customers around the sauna or on sauna stones or elements.
- Paper plates, cups and plastic cutlery only around the pool areas; glassware is prohibited in or around pool areas.
- All fitness centre users must have a fitness assessment and health check.
- Appropriate footwear (closed toe shoes) must be worn at all times.
- Towels must be used on equipment whilst training.
- All weights must be returned to the appropriate racks once finished.
- No food is to be consumed on the gym floor, or chewing gum whilst training.
- No children under 16 (except for participants in the Active Teens programme) are allowed in the fitness centre or group fitness areas.
- Customers must have permission from reception or recreation staff to enter the recreation centre and pay in full prior to entry.
- Customers are only permitted to use the space/rooms, time and equipment they have booked and paid for.