We want to keep you and your community safe and having a great time in our centres, so we have a few terms and conditions. They’re not hard but they are important – read on to make sure you’re on board with everything!
Please help us keep your children and families safe at our facilities by following these simple rules.Children 10 years and under:
Actively supervised means:
Children 4 years and under:
Maximum adult to child ratios:
If you have any questions or concerns, please feel free to contact us.
These terms and conditions apply to all Auckland Council Swim School programmes. By making payment in part or in full you accept these terms and conditions. If you have any questions please do not hesitate to contact the facility Swim School Coordinator.
Cancellations, Credits, Makeup lessons and Refunds
Data collection, photography and recording of swimming lessons
Pool rules and hygiene
Auckland Council Swim School will endeavour to offer the highest quality lessons. If you have any concerns throughout the term, please contact the facility Swim School Coordinator to discuss these concerns and/or make alternative arrangements.
All payments must be made in advance. If all charges are not paid by the due date, Auckland Council Pools and Leisure reserves the right to cancel the booking. Tables and chairs are included in the cost of hire. A surcharge will be added to hire fees for bookings on public holidays.
A refundable bond is required for bookings. Deductions from the bond will occur if:
Otherwise the bond will be returned in full.
Hirers may not enter the facility until the time booked and all users must vacate the hall at the completion of the booked period. The booking period must include setting up, dismantling and cleaning of the facility.
Our standard pool rules apply to pool hireage. All pools are alcohol free.
No liquor is to be sold, supplied or consumed without a special licence from the Liquor Licensing Agency. Application forms are available at the time of booking from the centre or hall administrator. The licence must be displayed on the premises throughout the duration of the booking. If a special licence is not approved by the date of booking the facility, then supply or consumption of alcohol is prohibited.
Noise from amplifiers and loudspeakers must be kept to a moderate level at all times. Failure to comply with this condition may result in the early closure of your function.
Please ensure all children are supervised at all times.
The hirer is responsible for:
Every hirer is required to be familiar with the procedure for evacuation of the facility in case of fire. In the event of a fire, evacuate the facility immediately, then notify the fire brigade by phoning 111.
Hirers are responsible for cleaning the facility. Cleaning materials including mops and brooms are provided. Chairs and tables must be cleaned and returned to their original location. Cleaning of the facility must be completed within the booking times. Hirers must remove all rubbish from the facility at the completion of cleaning. This includes removal of rubbish from the carpark and adjacent grounds.
A Contracted Cleaner may be required for some functions. An additional cost for this service will be added to the hire charge.
The following are prohibited from our facilities:
Auckland Council Pools and Leisure reserves the right to charge a cancellation fee of 25% of the total hire charge if the hirer cancels within one month of the booking date. Auckland Council Pools and Leisure reserves the right to vary or cancel any bookings with one calender month’s notice being given:
Any breach of these conditions may result in:
Auckland Council Pools and Leisure accepts no responsibility for loss or damage to any property which may be brought to the facility, whether within or outside the premises, and does not provide any insurance cover for such property, including property left secured in any storage facility which may be provided.
Auckland Council Pools and Leisure may, at its discretion, refuse any application for hire and may cancel any booking without assigning a reason (in which case all monies paid will be returned in full).
Auckland Council Pools and Leisure reserves the right at any time for its staff, and the staff of Auckland Council, to be present in any Auckland Council Pools and Leisure facility.
Note: These conditions are a summary only. A full copy should be read when signing the facility hire agreement.