We want to keep you and your community safe and having a great time in our centres, so we have a few terms and conditions. They’re not hard but they are important – read on to make sure you’re on board with everything!
Please help us keep your children and families safe at our facilities by following these simple rules.
Children 4 years and under:
Children aged between 5 and 10 years old:
*Actively supervised means watching your children at all times and able to provide immediate help and at a close distance where you can see, hear and be heard by your child. Your child must be able to see you.
Minimum adult to child ratios:
If you have any questions or concerns, please feel free to contact us.
What to wear in the pool:
1. In these Terms and Conditions, “you” means the swim school member (or the parent, guardian or caregiver where relevant), and “we”, “us” or “our” means Auckland Council.
2. These Terms and Conditions apply to all Auckland Council Pools and Leisure Swim School programmes. By making payment you accept these terms and conditions.
3.1. Payment must be made in full at the time of booking
3.2. To continue your swim school enrolment in the next swim school term, payment must be made before your last lesson of the current term, or your booking will be cancelled.
3.3. Please note that online payments made through our secure website portal will take three business days to be processed. Please allow for that when making payment online- if payment is
received after the last lesson then your place the following term may not be guaranteed.
4. Cancellations, replacement lessons and refunds
4.1. If we cancel a swimming lesson, you are entitled to a replacement lesson.
4.1.1. Subject to availability, we will try and offer a replacement lesson in the current term or,
4.1.2. the replacement lesson can be used against the cost of lessons the following term., or
4.1.3. if you are not intending on having lessons in the following term then a refund (bank deposit) can be issued.
4.2. You may apply for one replacement lesson per term, on the following basis:
4.2.1. You must give notice before the start of the lesson via email or phone or leaving a message. We cannot give you a replacement lesson if there is no record of your notice
4.2.2. You must book your replacement lesson when you return for you next scheduled lesson. All replacement lessons are subject to availability. You are not entitled to a credit or refund if we cannot find a free spot for your replacement lesson.
4.2.3. Replacement lessons are not transferable and cannot be carried over to the following term.
4.3. In the event that you are unable to complete the lessons for the term, you can cancel your enrolment by giving us 10 days’ notice in writing. We will refund the remaining lessons booked for that term, less a $25 admin fee.
4.4. Lessons do not run on Public Holidays. Fees will be set at the beginning of the term according to the number of lesson days.
Holiday Program exceptions:
4.5 If we cancel a swimming lesson, you are entitled to a credit to be used for a subsequent booking
4.5.1. If you are not intending on having lessons in the following term then a refund (bank deposit) can be issued upon request.
4.5.2. If you cancel your lessons after they have started no replacement sessions are available for and no refund will apply.
5. Data collection and privacy
5.1. You must provide us with correct contact information and keep that information up to date at all times (name, phone number(s), postal address, email address, emergency contact or
authorised child pickup details).
We will only use that information for purposes required for the operation of the swim school, including administration of your account, and for marketing purposes.
5.3. We will take all reasonable precautions to protect your privacy. You have the right to access and request correction of any personal information we hold about you at any time.
6. Photography and recording of swimming lessons
6.1. We may take general photographs or videos of the facilities at any time. If you appear in those photographs or videos, you agree that we may use them for marketing and promotional purposes and that you have no rights or copyright in the material. You release Auckland Council, the photographer or filmmaker and each of their licensees and assignees from any and all claims and demands in connection with the material or its future use. We will seek your consent before using any photos or videos in which you are clearly recognisable as an individual swimmer.
6.2. You must get the permission of the swimming teacher in charge of the lesson or the respective person before taking photos or videos of anyone else than your own children.
7. Membership cards
7.1. We will issue you with a membership card, which must be swiped each time you enter the facility to take part in a swimming lesson
7.2. If you lose your membership card, you will be charged a replacement fee of $7.50
7.3. The membership card is for your personal use only and must not be used by anyone else.
7.4. Your Membership card will be reactivated if you enrol for a subsequent term.
8. Pool rules and hygiene
8.1. You must follow all facility rules and the all instructions from our staff.
8.2. Please shower before entering the pool.
8.3. Swim caps are to be worn at all times during swimming lessons (children under 3 years are excluded).
8.4. Swimmer nappies must be worn by all children under the age of 3 years.
8.5. Appropriate swim wear must be worn at all times. Please see pool rules in the facility for more information.
9.1. We reserve the right to change to our fees at any time. We will give you 30 days prior notice (either by post, email or publication at the Pool & Leisure Centre or on our website)
9.2. Please ensure you have notified us of any further information, learning or additional needs that may aid in the education of you or your child.
9.3. Please be aware that we may make changes to the timetable. Where this is applicable to you and your lesson we will give you reasonable advanced notice.
2.1 In these General Terms, “you” or “your’ means the party named in the Booking Request Form as the proposed Hirer. “We”, “us” or “our” means Auckland Council.
2.2 Unless the context otherwise requires, capitalised words have the meanings given to them in this Agreement and as follows:
“Agreement” has the meaning given in the Booking Request Form and includes the General Terms, Special Conditions and the agreed booking requirements;
“Event” or “Activity” means the purpose for which the Venue is hired, as described in the Booking Request Form;
“Booking Request Form” means the Booking Request Form and includes any Special Terms and Conditions applicable to a specific Venue or Facility;
“Facility” means the Auckland Council owned pool and leisure centre identified in the Booking Request Form;
“Venue” means the area, room or space in the Facility, as described in the Booking Request Form, where the Event or Activity is to be held.
“Calendar Year” means 1 January to 31 December inclusive;
“Financial Year” means 1 July to 30 June inclusive;
“Hire Fees” are the fees charged for the use of the Venue as specified in the Booking Request Form;
“Hire Period” means the agreed time for which the Venue is hired, as set out in the Booking Request Form, and includes induction to the Venue and cleaning after your event. If the booking is a recurring booking, each period for which the Venue is booked is a Hire Period for the purposes of these General Terms;
“Special Cleaning Fee” means the cleaning fee detailed in the Booking Request Form if applicable;
2.3 The Special Conditions set out in the Booking Request Form prevail over these General Terms to the extent of any inconsistency.
3.1 All Hirers must be a legal entity. Auckland Council reserves the right to ask for proof of legal entity. A legal entity is a registered group or individual who has capacity to:
Enter into agreements of contract
a. Assume obligations
b. Incur and pay debts
c. Sue and be sued in their own right
d. Be accountable for illegal activities
3.2 The person making the booking (or other named contacts named in the Booking Request Form) is required to be present for the duration of each Hire Period.
3.3 The capacity of the Venue and/or the agreed party size set out in the Booking Request Form must not be exceeded at any time. You are responsible for understanding the capacity and ensuring that it is not exceeded.
3.4 You must comply with all statutory rules, regulations and bylaws in relation to your hire of the Venue.
3.5 You must ensure the health and safety of all persons attending your event – see further detailed requirements in the ‘Health and Safety’ section below.
3.6 You are responsible for inspecting the Venue at the commencement of the Hire Period to ensure its condition is safe and fit for the purpose of the hire. Any hazards should be reported immediately to staff at the Facility.
3.7 All Pools and Leisure Facilities are designed for general recreational use. You must consider the suitability of the particular Venue for your intended purpose when making the booking.
3.8 You must not move or permit the removal of any furniture, equipment or other contents from the Venue without our permission.
3.9 You must not place any posters, stickers, banners or flyers anywhere in the Facility without our permission. Any unauthorised promotional or other material may be removed.
3.11 You must ensure that the general public does not gain unauthorised access to the Facility during the Hire Period.
3.12 It is your (or your notified event controller’s/ event health and safety officer’s) responsibility to ensure that the requirements of the following are met during your event:
3.13 No animals are permitted in a pool or leisure centre other than guide dogs for the visually impaired, registered companion dogs or official animals of the New Zealand Police.
3.14 You must not allow any illegal activities to take place in or outside the Facility during the Hire Period.
3.15 You must contact the Police immediately if there are any safety concerns from a person(s) disorderly behaviour.
3.16 Noise levels must be kept at an acceptable level at all times.
3.17 You must ensure that there is a parent or designated carer of at least 17 years old actively supervising children 10 years and under, according to our activity ratios. For swimming, see our Pool Alone Policy.
3.18 Notwithstanding any other provision contained in this Agreement, we may refuse admission to any person or require any person to leave the Facility at our sole discretion.
3.19 Nothing in this Agreement creates a landlord-tenant relationship between parties.
3.20 All persons signing this Agreement or accepting this Agreement (whether as an individual Hirer, or director or other authorised signatory of another legal entity) shall be bound personally to abide by all of the terms and conditions contained in this Agreement and to fulfil all of your obligations under this Agreement as a principal debtor.
4.1 Bookings are a minimum of one hour.
4.2 You must clearly state the type of activity and Event to take place and only use the Venue for that purpose.
4.3 You must only use the area(s) of the Venue that have been booked and confirmed.
4.4 Hireage excludes the use of any park facility. Park facilities must be booked separately by calling us on 09 301 0101.
4.5 If you need to change your booking (e.g. duration or times on the same day, contacts, addresses) you must contact us on 09 301 301. It may not be possible to accommodate all requested changes.
4.6 Change of a booking day will be considered as a cancellation of the booking as a whole.
4.7 Set up and pack down time must be included and clearly indicated in the Hire Period.
4.8 You must ensure that all persons have vacated the Venue by the end of the Hire Period.
4.9 We reserve the right to have staff present at the Venue or Event at any time.
4.10 You must adhere strictly to the confirmed Hire Period. Failure to do so will incur additional charges and possible cancellation of any future booking(s).
4.11 All Local Boards give priority to activities that will enhance their local areas. These types of activities are eligible for a subsidy (priority rate).
5. Regular hire
5.1 You are a “Regular Hirer” if you make 10 or more recurring confirmed bookings within a Financial Year.
5.2 To make a booking, a Regular Hirer must complete a Booking Request Form and accept these General Terms.
5.3 Your booking is not confirmed until you receive written notice of our agreement to the booking request and we have provided you with a booking schedule.
5.4 Regular Hirers may pay the total annual Hire Fees for all bookings in the Financial Year:
i. at the time the bookings are made (or within four working days); or
ii. by regular equal instalments over the Financial Year, in which case we will issue periodic invoices.
5.5 The provision of credit to Regular Hirers under this agreement is limited only to liability for the payment of moneys payable for the supply of services provided by us. Nothing in this Agreement shall impose any obligation on us to provide credit to you in respect of any other goods or services we supply.
5.6 Regular Hirers must rebook with us for new and continued use each Financial Year. Regular Hirers must submit their booking requests from the date we announce each year for the following Financial Year. Any written applications received before that date will not be accepted.
5.7 We cannot guarantee the renewal of existing Regular Hirer arrangements will be approved each year.
5.8 A priority rate will only apply to Regular Hirer bookings if the booking meets the requirements set out under ‘Bookings’ above.
5.9 We may ask Regular Hirers to relinquish one or more of their bookings if the Venue is required for a multi-day event, elections, maintenance or to allow for better use of the Venues in our Facility. In such cases, a minimum of 3 weeks’ notice will be provided.
6. Casual hire
6.1 You are a “Casual Hirer” if you make fewer than 10 bookings within each Financial Year.
6.2 To confirm a booking (or bookings), a Casual Hirer must complete the Booking Request Form, accept these General Terms, and:
a) Where the booking request is made online, pay the Hire Fees in full;
b) Where the booking request is made by any other method (in person, by post, etc.), pay the Hire Fees in full by the earlier of either i). four days from our agreement to the booking request, or ii). the start of the Hire Period.
6.3 If the payment is not made in accordance with clause 6.2 the relevant booking will be automatically cancelled.
6.4 By making a payment to us to for Venue hire you will be deemed to have accepted the Terms and Conditions in the Agreement.
7.1 All fees and charges quoted at the time of the booking are current at that time and are subject to change. Local Boards review and set fees and charges for all community facilities annually, such fees and charges to take effect from 1 July each year. The fees are published on the Auckland Council website: www.aucklandcouncil.govt.nz.
7.2 All Hire Fees are GST inclusive. Any fees payable in relation to cancellation of hire exclude GST.
7.3 Regular Hirers may be invoiced monthly and payment is due as stated on the invoice.
7.4 Casual Hirers are required to pay in full as set out in clause 6.2
7.5 You shall be liable for the payment of all amounts owing to us under this Agreement, whether or not services are supplied to you or to some other person, firm or corporate body at your request, and notwithstanding that you may have incurred all or any part of that indebtedness as agent for any other person, firm or corporate body.
7.6 If payment is overdue for a period of 14 days or more, the outstanding amount will be a debt due to us and we may refer the debt to a debt collection agency or other duly authorised agent of Auckland Council for collection. In addition, we may at our discretion and without prejudice to our other remedies:
a) Suspend, for such period and subject to such terms as we in our discretion determine, any entitlement to credit given to you under this Agreement.
b) To the extent permitted by law, refrain from supplying any further goods or services to you until you have discharged all outstanding indebtedness to us.
8. Additional charges
8.1 We reserve the right to invoice you for any additional charges resulting from your use of our Venue. In addition, you may be charged for:
a) Any damage to any part of the Facility caused during the Hire Period or through any breach of the Terms and Conditions in this Agreement.
b) Any theft of Auckland Council property from the Facility during the Hire Period or Event.
c) Any extra cleaning, rubbish removal, repair or reinstatement of the Venue that we consider is required after the Hire Period or Event.
d) Any costs, losses or expenses that we incur due to any breach of this Agreement.
e) Any unreturned access card(s) or key(s).
f) Any emergency services call out for fire alarm activation for a non-emergency situation.
g) Auckland Council noise control units sent out to the Venue during the Hire Period.
h) Any unauthorised overstay, which will be charged at double the hourly rate.
8.2 We reserve the right to make additional charge for security, cleaning, lifeguarding and/or a technician for any booking.
8.3 You agree to pay on demand all of our reasonable expenses, including cheque dishonour fees, debt collection fees and legal costs (on a solicitor/agent/client basis) in relation to the collection of all overdue moneys.
9. Cancellation of hire
9.1 You may terminate the Agreement or any booking by providing us with the written notice of cancellation or by cancelling the booking online (if applicable).
9.2 If you cancel the booking or terminate the Agreement we will refund any Hire Fees as follows:
Cancellation more than 30 days prior to the Hire Period or Event: Full refund less an administration fee of the lesser of $25 or 20% of the Hire Fees paid for the cancelled booking
Cancellation between 15 and 30 days prior to the Hire Period or Event: 75% of the Hire Fees paid for the cancelled booking
Cancellation between 8 and 14 days prior to the Hire Period or Event: 50% of the Hire Fees paid for the cancelled booking
Cancellation within 7 days of the Hire Period or Event: No refund
9.3 If your booking is a recurring booking and you cancel more than one booking, then the penalty fees apply to each cancelled booking.
9.4 Any refund will be made by the method and to the account from which the payment of the relevant Hire Fees was made.
9.5 We may terminate any booking, event or agreement if we consider:
a) your event will, or might, contravene any statute, order, regulation, bylaw, rule of law or any other requirements of a public or local authority, or otherwise be in breach of this Agreement; or
b) that the management or control of your event is deficient.
9.6 We reserve the right to cancel any bookings where circumstances so warrant. These can include, but are not limited to, emergency situations and adverse environmental/ weather conditions. We will endeavour to provide an alternative Venue. If this is not possible, any hire fees will be refunded.
9.7 We are entitled to suspend or cancel all or any part of this Agreement, in addition to our other rights and remedies, in any of the following circumstances:
a) If any cheque is tendered to us for payment and is dishonoured upon presentment.
b) If you fail to meet any obligation under the Agreement with us.
c) If you are made bankrupt, dissolved, placed into liquidation, have become insolvent, or are removed, or are likely to be removed from the register of companies.
d) If a receiver is appointed in respect of your assets.
e) If an arrangement with your creditors is made or likely to be made.
9.8 Upon cancellation of this Agreement under c) or e) above any Hire Fees paid will not be refunded and all indebtedness to Auckland Council by you shall become immediately due and payable.
10. Cleaning, clearing and rubbish
10.1 You are responsible for ensuring that the Venue is left clean and ready for the next user. This includes wiping down benches, tables, stoves and sinks, removing all decorations, vacuuming, mopping up spills and sweeping/static mopping of the floor.
10.2 If you have paid a Special Clean Fee, you are not responsible for cleaning the floors or toilet areas. You are still required to sweep, clean and pack down tables and chairs and pack, bag and remove all rubbish off site.
10.3 You must bring your own cleaning equipment and garbage bags for the rubbish.
10.4 You must remove all rubbish at the end of the Hire Period and leave the Venue and all equipment and furnishings in the Facility, including car parks and adjacent premises, in good, clean and tidy order. Additional charges will be incurred if rubbish is not removed off-site.
10.5 All rubbish must be bagged and disposed of in accordance with the Auckland Council’s waste minimisation policy.
10.6 A strict three-strike policy applies for cleaning and rubbish removal each Financial Year. You will receive a warning if you do not leave the Venue clean and ready for the next user. On the third occurrence, you will be removed from the Venue, any future bookings will be cancelled and you will not be able to book any Auckland Council Community Venue for the remainder of the Financial Year.
10.7 You must secure the Venue or Facility (as applicable) at the end of each Hire Period. In particular you must:
a) Return all access keys to us at the end of the Hire Period.
b) Switch off all electrical appliances, lights, heaters and stoves.
c) Ensure that all windows and doors are secure.
d) Ensure that the alarm is set and activated (where applicable).
11. Lost property
11.1 Any items of value (clothes, jewellery, watches, phones, etc.) left at the Venue will be kept in lost property for a maximum of 2 weeks. Valuable items will then be handed to the Police.
11.2 Any non-valuable items (papers, documents, water bottles, etc.) will be disposed of as waste.
12.1 We do not undertake to arrange for or maintain any insurance cover (property, contents or otherwise) for the Venue or your Event for your benefit.
12.2 You are responsible for ensuring the arrangement and maintenance of any insurance you consider necessary and adequate. This includes any public liability insurance cover, which is required for medium- to high-risk Events to protect you against claims made by third parties for damage to people or assets.
13.1 For current guidelines, please see the Auckland Council website: www.aucklandcouncil.govt.nz. You must comply with any alcohol restrictions or guidelines set out in the Booking Request Form.
14.1 You indemnify Auckland Council, our employees or agents against all claims, demands, losses, damages, costs and expenses arising from your use of the Venue or any breach of this Agreement.
14.2 We are not responsible for the loss of or damage to any of the hirers’ property in or around the Facility. Any equipment brought into the Facility is at your own risk.
14.3 We do not warrant the Venue is suitable for the Event or Activity.
14.4 We are not liable for any loss or expense that you incur if we are not able to make the Venue available to you as a result of fire, flood, earthquake, failure or other unavailability of any building services or other event beyond our reasonable control.
14.5 To the extent permitted by law and without limiting any of your rights under the Consumer Guarantees Act 1993:
a) We shall not be liable to you for any loss arising under or in connection with this Agreement, whether in contract, tort or otherwise.
b) The maximum amount of our liability under or in relation to this Agreement for any loss, damage, claim or expense is limited to the amount of the Hire Fees.
15. Health and safety
15.1 You must ensure that access and egress for residents, businesses or emergency vehicles is available at all times and that the public are not unduly inconvenienced by your use of the Venue or the Event. Public and private access ways must be kept clear at all times.
15.2 You must familiarise yourself with the evacuation procedure in case of fire at the Facility and to ensure that all emergency exits are clear and free of any obstacles.
15.3 In case of fire, you must ensure that the evacuation procedure is followed immediately and fire emergency response is notified.
15.4 Any hazard you encounter either as a result of any activity or physical condition must be reported immediately to the relevant emergency response and also to us.
15.5 It is your responsibility to provide sufficient first aid supplies, suitable for your Activity.
15.6 You are responsible for maintaining the security of all areas you have access to. Any breaches of security must be reported to us immediately.
16. Introduction and access
16.1 It is your responsibility to make yourself familiar with the Venue, in particular:
a) Cleaning requirements upon completion of the Hire Period.
b) Layout, available space and equipment provided.
c) Equipment packing and storing.
d) Emergency evacuation procedures.
e) Security procedures.
f) The capacity of the Venue.
g) Noise control limits.
16.2 It is your responsibility to be available at the agreed times to receive the access card/key or be present at the Venue at the agreed time to receive access.
17. Noise and music
17.1 In organising and staging your Event, please consider the interests of other Facility users and our neighbours.
17.2 Noise levels must be kept to an acceptable level at all times. Failure to reduce noise levels at the request of staff, a Council official or the Police will result in your Event being stopped.
17.3 In multi-use or multi-room areas in the Facility you must maintain noise levels below 60 decibels.
17.4 If commercial music is being used, it is your responsibility to comply with all copyright requirements.
17.5 All music or amplified sound must cease 10 minutes before the booked finish time of the Event or as stipulated in the Booking Request Form or otherwise advised by us.
17.6 A strict three strike policy applies in respect of noise levels for each Financial Year. You will receive a warning if your noise levels are higher than the above limits (in 17.2, 17.3 and 17.5 above). On the third breach of noise levels, you will be removed from the Facility, the Event and future bookings will cancelled and you will not be allowed to book any Auckland Council Community Venue for the remainder of the Financial Year.
18.1 You will ensure that no vehicle restricts or obstructs access to the Facility in any way, or contravenes any parking restrictions or signs.
18.2 We cannot guarantee parking availability as it is limited at all Facilities.
19. Indoor Sports (including recreation programmes)
19.1 A Venue hired for indoor sporting activities including badminton, basketball, football, volleyball and netball may not be purpose built for that Activity and not necessarily compliant with current guidelines in terms of court dimensions and space surrounding the indoor courts.
19.2 You accept the indoor sports space in its current configuration and condition.
19.3 Appropriate white soled shoes must be worn for all sports activities within the Venue. To prevent floor damage, tap dance groups must ensure the screws in their shoes are removed.
20. Furniture and equipment
20.1 You are responsible for setting up, cleaning and packing away any furniture and equipment used during the Hire Period. All furniture must be returned to designated storage areas to ensure that the fire exits are left clear at all times.
20.2 Furniture and equipment in the Venue are approximate numbers only and may vary. Tables and chairs are provided but a specific number is not guaranteed. We reserve the right to remove and replace furniture as we deem necessary. If you require additional furniture and equipment to what is available then it is your responsibility to organise it.
20.3 You are responsible for ensuring that all furniture brought in externally for your Event is removed by the end of the Hire Period.
20.4 We reserve the right to remove and if not claimed, dispose of any equipment or furniture left in the Venue after the end of the Hire Period.
20.5 We are not responsible for the loss or damage to any equipment, furniture or personal items left in the Venue.
20.6 Furniture must be carried, not dragged on the floor.
20.7 All electrical equipment that you bring in must display the current tag that identifies it has been tested and tagged by a qualified technician. This is an Auckland Council regulation and any equipment found in the Venue that is not tagged will be removed.
21. Miscellaneous matters
21.1 You must take proper care of the Venue and ensure that no damage occurs.
21.2 You must not use nails, tacks, screws, pins or any other instrument that will cause damage to the wall surfaces, furnishings, floors and ceiling surfaces. 3M removable display tape may be used to hang decorations from the walls. Decorations or items that require attachment from the ceiling are at our discretion and require express permission.
21.3 You must not use the Facility’s equipment, fixtures, fittings, heating or ventilation systems other than for the Event and for that equipment’s intended purpose.
21.4 You must ensure that no substance is deposited in toilets, sinks or drains that will cause blockage or damage.
21.5 Lighting with a naked flame is permitted only under strict supervision. For more information please contact us.
21.6 Ballroom powder, confetti or glitter is not permitted in the Facility.
21.7 Kitchen facilities must not be used to prepare food for sale, except where the kitchen is registered. For a staffed Venue where there is a registered kitchen, written consent of Auckland Council is required to prepare food for sale.
21.8 Where a bouncy castle is permitted, it must not touch ceilings or walls and must be powered by an electric air compressor.
21.9 All Auckland Council Facilities are smoke free. No smoking is allowed on the premises including the outside grounds of the Facility and any area of council property such as car parks, park grounds, etc.
21.10 No food or drink is to be consumed in any part of the Facility where it is prohibited.
21.11 Any damage to buildings, art works, exhibits, furniture, fittings, fixtures or chattels within a Facility must be reported to us immediately.
22. Storage hire- existing arrangements only
22.1 We will review storage allocation and requirements on an annual basis and you must apply to us for continued use each Financial Year.
22.2 We do not provide insurance cover for loss of or damage to any items left in or stored in the Facility.
22.3 We do not provide insurance cover for the loss of or damage to your property or the property of any visitor to the Venue.
22.4 The storage areas inside the Facility must be used to store equipment that is for indoor use only. Storing outdoor equipment inside is not permitted.
22.5 We reserve the right to cancel storage allocation where circumstances so warrant. This may include but is not limited to capital works taking place. We will provide you with a minimum of four weeks’ notice.
1. In these Terms and Conditions, “you” means the person named in the membership application form and “we”, “us” or “our” means Auckland Council.
2. Facilities: We agree to make the facilities identified in your membership application form (Facilities) available to you on the following terms and conditions.
3. Membership: Memberships may be either:
(a) open term: Your membership will continue until we or you end it in accordance with these terms. You must pay your membership fees in advance by direct debit, at the frequency set out in your membership application form.
(b) minimum term: Your membership will have a minimum term, as specified in your membership application form. After the end of the minimum term, your membership will continue until we or you end it in accordance with these terms and conditions. You must pay your membership fees in advance by direct debit, at the frequency set out in your membership application form.
(c) fixed term: Your membership will continue for a fixed term, as specified in your membership application form. At the end of the fixed term your membership will automatically expire. Membership fees must be paid in advance by cash, eftpos or credit card.
4. Commencement of membership: Your membership will commence on the first payment of the fees (or any other agreed start-date) and continue until the end of the fixed term (for fixed term contracts) or until cancelled or terminated under these Terms and Conditions (for open term and minimum term contracts).
5. Cancellation by member:
(a) You may end your membership by giving us 10 days written notice. If your membership is an open term or minimum term membership, it will be cancelled from the next payment due date after the 10 day period expires. If your membership is a fixed term membership, it will end at the expiry of the 10 day period.
(b) For fixed term or minimum term memberships, cancellation during your fixed term or minimum term (as applicable) will incur a cancellation fee of the lesser of $150 or 25% of the remaining membership value or value of the minimum term, as applicable, and an administration fee.
(c) You may cancel without penalty for reason of diagnosed illness preventing your use of the Facilities. We may require you to provide us with a medical certificate confirming the diagnosis.
(d) If you cancel your membership, you must cancel any direct debit with the direct debit provider.
6. Access: Access will vary depending on the type of membership purchased. Memberships are either single facility (and may be limited to a single function within the facility) or multi facility. A full list of centres accessible with each membership type is available on our website.
7. Minimum age: For health and safety reasons, the minimum age for a standard gym membership is 16 years. All applicants under 18 must sign up with a parent or guardian and the direct debit consent form must be signed by a parent or guardian. All new members under 18 must undergo a fitness assessment and programme with Auckland Council staff. Age restrictions may apply to some equipment and group classes.
8. Youth memberships: are available on request and subject to availability
9. Transfers: You cannot transfer your membership to anyone else.
10. Suspensions: Generation 612 Base or Unleashed memberships (specific to West Wave Pool and Leisure Centre) cannot be suspended during the first 3 months. Otherwise, you may suspend your membership at any time up to a maximum total of 60 days per calendar year. You can suspend for a minimum period of 2 weeks and a maximum period of 60 days by giving us at least 10 days’ notice in writing. An administration fee will apply. Suspended memberships will resume at the agreed date without further notification.
12. Medical: You must ensure you are fit and healthy enough to undertake your chosen activities and/or get your doctor’s prior approval if you are pregnant or you suffer at any time from any medical condition (including any heart condition or injury). You must notify us of any health conditions existing or arising and provide any other health information or medical certificate on request. We may require you to undergo a fitness consultation or induction.
13. All members must complete a Pre-Exercise Screening form or Physical Activity Readiness Questionnaire (PAR-Q) at the time of joining. If the joining member is under 18 years of age this must be completed by a parent or guardian.
14. Our services: We endeavour to provide you with high-quality facilities and services, but certain constraints apply:
(a) Facilities are available during opening hours on a first-come-first-served basis, subject to any applicable charges for special services or classes and to booking requirements.
(b) Particular equipment or classes may not always be available or may be periodic or seasonal. We reserve the right to restrict or change equipment or services at any time.
(c) We may at any point restrict access to certain facilities/activities for health and safety reasons.
15. Opening times: Hours of operation are subject to change. We may close for statutory holidays, special events, maintenance work or other holidays and you are not entitled to any fees refund for such closures. See the facility notice boards and/or our website or social media pages for updates. We are not liable for any closures or limitation in services caused by events beyond our reasonable control.
16. Membership cards: Your membership access card is for personal use only. You must present your membership card on entry to the Facilities and on request by any member of our staff. We reserve the right to terminate your membership if your membership card is used by someone else or if you gain access to the facility without using your card. You must tell us immediately if you lose or damage your card. You will be charged a replacement fee for any replacement card provided.
17. Conduct: You must comply with any rules as displayed on site and/or on our website and with the instructions of our staff, and:
(a) Only use the equipment and Facilities in a safe and sensible manner (including wearing appropriate footwear etc.).
(b) Be courteous, considerate and respectful of our staff, other members and members of the public using the Facilities. Unlawful, disruptive, dangerous or offensive actions will not be tolerated.
(c) Maintain appropriate standards of dress and hygiene.
(d) Not engage in any unauthorised commercial activity.
(e) Not carry out any illegal acts on the premises.
(f) Comply with all our health and safety requirements, including any instructions or directions given to you by our staff.
18. We reserve the right to require you to leave the premises immediately if you carry out any activity which we consider to be dangerous, offensive or in breach or any health and safety requirement (whether it is documented or not).
19. Independent specialists: Independent personal trainers, coaches, physiotherapists and other consultants providing services at the Facilities are not our employees or agents. The use of their services is between you and them (including payment terms). We are not liable or responsible for their activities. All independent specialists must have written permission from the Centre Manager to conduct business in and around the Facilities.
20. Fees: You must pay all applicable fees, charges and expenses, and GST as applicable, for the term of your membership. Our fees, including administration fees and card replacement fees, are published on our website www.aucklandleisure.co.nz. We may charge interest on all overdue fees and amounts at the rate of 5% p.a. and you must reimburse us for all our reasonably incurred recovery costs. You are not entitled to any refund if you don’t use your membership. Your membership does not cover food, drinks, special classes or the services of a personal trainer.
21. Changes to fees: If we decide to change our fees, we will give you 30 days prior notice (either by post, email or publication at the Leisure Centre or on our website). If you are not happy with the change in fees, you may cancel your membership as set out in clause 5 above at any time before the change in fees takes effect. If you terminate your membership under this clause, we will not charge you a cancellation or administration fee.
22. Direct debits: Direct debits may be administered by us or by a third party appointed by us. We will provide you with the respective direct debit form to complete when you sign up. The direct debit facility will be used for payment of all fees and amounts owed by you as they become due.
23. If a direct debit cannot be processed (e.g. because of insufficient funds or changes to your bank account), we or our agent, may charge an administration fee.
24. If you cancel the direct debit facility, or a direct debit cannot be processed for two successive payment dates, we may terminate your membership by providing you with written notice of termination. After one missed payment we may suspend your membership until a payment plan is in place. To re-join as a member or end any suspension due to non-payment of fees, you must pay all amounts owing plus any applicable joining or administration fees.
25. You are required to submit the completed direct debit forms and any associated forms before the commencement date of your membership.
26. If your payment date falls on a public holiday, the payment may be taken out of your account on the next working day.
27. Termination: We may terminate your membership immediately if you materially breach any of these terms and conditions. You are not entitled to a refund in that case. We also reserve the right to terminate your membership by providing you with at least two months written notice, in which case we will refund you any membership fees paid for any period after the date of termination.
28. Our liability: Use of the Facilities is entirely at your own risk and you are responsible for your property when you use the Facilities. Without limiting your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, neither Auckland Council nor any of our staff, employees or contractors are liable for any loss, damage or physical or mental injury arising out of or in connection with your use of the Facilities except to the extent that we have caused or contributed to such loss or damage.
29. Your liability: You are responsible for any damage you cause to our equipment or the Facilities and you indemnify us against any loss, damage or injury we suffer or incur from your actions at the Facilities.
30. Variations to Terms and Conditions: We may amend or change these Terms and Conditions from time to time. Any such changes will be published on our website. We will notify you of any substantive changes to classes or opening hours by post, email or publication at the Leisure Centres and on our website. If you are not happy with the change to these Terms and Conditions you may cancel your membership as set out in clause 5 above within  days of publication of such change. If you cancel your membership under this clause, we will not charge you a cancellation or administration fee.
31. Assignment: We may assign or transfer any of our rights or obligations relating to your membership to a third party at any time.
32. Publicity: We may take general photographs or videos of the Facilities at any time. If you appear in those photographs or videos, you agree that we may use them for marketing and promotional purposes and that you have no rights or copyright in the material. You release Auckland Council, the photographer or filmmaker and each of their licensees and assignees from any and all claims and demands in connection with the material or its future use.
1. Auckland Council’s terms and conditions apply, and become binding, when you enroll in a Council recreation programme. Council, in its sole discretion, may refuse to accept any application for enrolment from any person.
2. Unless otherwise advised by Council, you will need to pay all Programme fees at the time of your enrolment. You acknowledge that if you do not pay Programme fees when required, you will not be able to participate in your Programme.
3. You agree to: follow all the instructions given by Council’s representatives; remain in areas designated by Council’s representatives; comply with any applicable Council policies; and refrain from behaviour that could cause injury or harm to other participants in the Programme or their or Council’s property.
4. You acknowledge that your personal possessions are your own responsibility when under taking a Programme.
5. You undertake the Programme at your own risk. You acknowledge that Council, nor anyone associated with Council, will be liable for any injury or accident you incur while participating in a Council Programme or for any damage or loss to your personal effects.
6. In the event of any sickness or accident occurring while you are participating in the Programme, you acknowledge that qualified medical attention may be obtained at your expense by Council and that your emergency contact will be notified.
7. Council Fitness Centres are public places and Council may photograph the facilities for marketing purposes. You agree that if your image is captured it may be used in marketing material by Council or an agency or media outlet. Council will obtain written consent for any image that focuses on an individual.
8. There are no refunds after the commencement of a Council Programme. If you cancel prior to commencement of the Programme a refund will only be made if the programme is full and your space can be reallocated to someone on the waiting list. If a refund is given, you may choose to apply the credit to your Council account or have the funds transferred by direct debit in to your bank account. Council does not provide cash refunds.
9. You must observe an appropriate standard of dress and wear clothing and footwear suitable for the activity in which you’re engaged. Coloured bandanas or clothing denoting gang affiliations are not permitted. You will also bring any relevant equipment required for your Council Programme, as advised by Council from time to time.
10. You agree to behave appropriately and will not engage in disruptive, dangerous, or unseemly conduct while participating in a Council programme. Participants must leave the site of the Council Programme if asked to do so by an authorised Council representative.
11. Participants are required to maintain Council’s high standard of cleanliness and the good order of its facilities. You will be responsible for all damage you cause, whether directly or indirectly, to equipment or facilities and you indignity Council against any loss it suffers or incurs as a result of such damage.
12. Council may change the Programme structure, content or equipment at any time.
13. You agree to provide any information requested by Council concerning the state of your health or physical wellbeing. You must provide a medical certificate if requested. You warrant that you have the level of fitness required to undertake your chose n Program me and its activities.
14. No unauthorised commercial activity, advertising or recruiting for business may take place on any Council premises or site where a Council Programme takes place.
15. Council may need to obtain personal information from you for the purposes of enrolment. Council may need to disclose your personal information to staff and contractors. Council will take all reasonable precautions to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Under the Privacy Act 1993 you have the right of access to, and correction of, personal information held by Council.
16. If you have enrolled a child in a Council Programme these terms and conditions will apply to your child’s participation in the Council Programme. You will ensure that your child complies with these terms and conditions as applicable to him or her. Council is not responsible for the safety of children or participants outside Programme hours. You acknowledge that if you are late in collecting your child from the Council Programme you will incur an additional charge.
17. Your participation in the Programmes is subject to these terms and conditions, any relevant Council policies, industry body standards, and New Zealand law.
18. If you have enrolled a child in a Council Programme you are required to provide Council with clear instructions regarding persons authorised to collect your child. Where there are custody issues a copy of the court order must be supplied. A policy document detailing Council procedures regarding access to children is available at each centre.
19. I give my permission for my children to be transported to and from school, and venues during the Holiday Programme, by Council staff in Auckland Council Vehicles, vans, or buses.
20. If payment is overdue for a period of 14 days or more, the outstanding amount will be a debt due to us and we may refer the debt to a debt collection agency or other duly authorised agent of Auckland Council for collection.
21. You agree to pay on demand all of our reasonable expenses, including cheque dishonour fees, debt collection fees and legal costs (on a solicitor/agent/client basis) in relation to the collection of all overdue moneys.